DESIGN THINKING: UMA REVISÃO SISTEMÁTICA E INVESTIGAÇÃO PARA APLICAÇÃO NA CONSTRUÇÃO CIVIL
DOI:
https://doi.org/10.46421/entac.v18i.1196Palavras-chave:
Design Thinking, Soluções inovadoras, Construção civilResumo
A construção civil é conhecida por diversas dificuldades em seu processo produtivo, como instabilidade no fluxo de trabalho e incerteza na tomada de decisões. As soluções usualmente utilizadas referem-se a novas tecnologias e estratégias de gestão, ainda falhando ao demonstrar resultados. O Design Thinking aparece como uma abordagem inovadora que engloba uma compreensão profunda dos problemas do profissional e promove o compartilhamento de ideias e perspectivas para encontrar soluções criativas. O objetivo deste estudo é investigar o uso da abordagem Design Thinking aplicada na construção civil por meio de uma revisão sistemática da literatura com 64 artigos. Como resultado, o modelo de cinco etapas de Stanford d.school (2010) foi utilizado para definir e categorizar as 10 ferramentas encontradas nos artigos pesquisados: (i) empatia (pesquisa secundária, métodos etnográficos, persona e jornada do usuário); (ii) definição (mapa e ponto de vista dos stakeholders); (iii) ideação (brainstorming e cocriação); (iv) prototipação (protótipos rápidos e storyboard); e (v) teste. Este estudo contribui ao apresentar o uso da DT em um contexto ainda não explorado e também oferece insights para profissionais da construção civil lidarem com problemas de forma interativa e dinâmica.
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