Proposição de modelo de maturidade para serviços de fiscalização de obras públicas

Abstract

Public enterprises play an important role in the social and economic development of society, but their constructions are often characterized by inefficiency in the use of public resources, constant delays in delivery and poor quality. In this context, the construction supervision phase has a great responsibility, as it is one of the phases that contributes to the quality assurance of the public enterprise. The aim of this paper is to propose a maturity model based on the best practices of public entities' inspection teams in order to verify the degree of maturity in relation to the practices established by the TCU. For the exemplification, the proposed model was applied in a public institution, whose key stage analyzed referred to the concreting service and its respective key recommendations. In general, it proved to be effective and easy to apply for the evaluation of maturity in the sector of public works inspections. As a result of the application of the model, it was verified that the institution studied is at the transition level for the mature, with a maturity level of 87%, and the institution places more emphasis on services subject to requests for corrections and technological control.