OS DESAFIOS DA ADEQUAÇÃO DO SISTEMA DE GESTÃO DE QUALIDADE DO PBQP-H À NBR 15.575:2013 NA PERSPECTIVA DOS AUDITORES EXTERNOS

Abstract

The mandatory implementation of NBR 15.575 in the quality management systems by SiAC made possible an important step for the development of the building industry. The union of both concepts, quality and performance, provides efficient and sustainable buildings, coming out in a final product that meets the user real needs. The study purpose was to investigate the adequacy challenges of PBQP-H quality management system to the performance code NBR 15.575: 2013 for building companies of Itajaí city/ SC certified in level A from the external auditors perspective. The exploratory study with qualitative approach interviewed, through an online survey, with total sample, five external auditors that represented the certifying agencies acting in the city. Therefore, it was noticed that the majority of the auditors agree that the construction companies are not adequate for the changes in SiAC legislation yet. In addition, the performance standard items with the biggest effort of implantation by the constructors are durability and maintainability; acoustic performance; and fire safety. The hardest change to implement is the technological control plan for the services and materials used. Moreover, the actor of the construction chain with the main difficulty of adequacy are the builders themselves.