DESIGN DE SERVIÇOS E A QUALIDADE DO PROJETO DE AMBIENTES CORPORATIVOS

Abstract

This article is the result of a master's degree research on the Program in Built Environment of the Federal University of Juiz de Fora. Therefore, the overall objective of the study is to highlight the contributions of service design to the design of corporate spaces. The hypothesis is that service design can be used by corporate spaces as a project strategy of tertiary spaces that allows overcoming traditional methodologies in the quest for project quality. To reach the proposed objective, a qualitative research is used as part of the methodological process in which the systematic review of the literature - SRL - is the means by which the data were obtained. The results indicate that the use of the tools and techniques of service design in the corporate service space can contribute to the quality and management of the built environment.