DESIGN DE SERVIÇOS E A QUALIDADE DO PROJETO DE AMBIENTES CORPORATIVOS

Authors

  • Gicele Aparecida da Silva BRITTES Universidade Federal de Juiz de Fora
  • Mariane Garcia UNANUE Universidade Federal de Juiz de Fora
  • Frederico BRAIDA Universidade Federal de Juiz de Fora/Universidade Tecnológica Federal do Paraná

Keywords:

Design de serviços, Espaço Corporativo, Ambiente Construído, Qualidade do Projeto

Abstract

This article is the result of a master's degree research on the Program in Built Environment of the Federal University of Juiz de Fora. Therefore, the overall objective of the study is to highlight the contributions of service design to the design of corporate spaces. The hypothesis is that service design can be used by corporate spaces as a project strategy of tertiary spaces that allows overcoming traditional methodologies in the quest for project quality. To reach the proposed objective, a qualitative research is used as part of the methodological process in which the systematic review of the literature - SRL - is the means by which the data were obtained. The results indicate that the use of the tools and techniques of service design in the corporate service space can contribute to the quality and management of the built environment.

Published

2023-07-24

How to Cite

BRITTES, G. A. da S., UNANUE, M. G., & BRAIDA, F. (2023). DESIGN DE SERVIÇOS E A QUALIDADE DO PROJETO DE AMBIENTES CORPORATIVOS. SIMPÓSIO BRASILEIRO DE QUALIDADE DE PROJETO DO AMBIENTE CONSTRUÍDO, 6(1), 295–305. Retrieved from https://eventos.antac.org.br/index.php/sbqp/article/view/3137

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