PROPOSTA DE TRATAMENTO DE PROBLEMAS NO GERENCIAMENTO DE PROJETOS

Abstract

Quality tools have an important role in the analysis of issues related to processes and services. This article presents a study about the use of quality tools. The objective was to identify factors that influence in the project management of a Federal institution in Pernambuco by applying a form called "Treatment" in order to create solutions for continuous improvement of the organizational processes of the institution. From the application of the form were identified three more frequent failures that influenced the implementation of the services contracted by the institution: Receipt of projects with technical errors, delays in project delivery and receiving of matched not projects. The results led to the delineation of some action plans. Using the form some actions were punctuated, however most of the problems would require the collaboration of the company hired to carry out more of the fundamental causes of problems. It was possible to observe the difficulty of Institution’s technical team in interpreting and find possible causes for the problems, due to a conservative vision of engineering and architecture, bringing negative effects as a minor power interpretive analysis, leaving unnoticed the fundamental causes of the problems.